DRAMAT Europe Online Store Regulations and Privacy Policy

Terms and conditions of the online store DRAMAT Europe

This document establishes the rules for the provision of free services and sales conducted via the online store http://dramateurope.com/, hereinafter referred to as the "Online Store" or "Store", run by Daria Jędrzejewska, conducting business activity under the name Dramat Europe Daria Jędrzejewska, NIP: 1182031951.

[Definitions]

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  1. The terms used in the regulations mean:
  • Regulations – these regulations,
  • Seller – Daria Jędrzejewska running a business under the name of Dramat Europe Daria Jędrzejewska, ul. Józefa Ignacego Kraszewskiego 13, 05-082 Blizne Jasińskiego, NIP: 1182031951, who is the owner of the store,
  • Online store website/Online store – website operating under the domain dramateurope.shopshood.com, through which the Seller conducts online sales,
  • Customer – a natural or legal person using the website of the Online Store, including a person for whom an Account has been created and who makes a purchase via the website of the Online Store under the terms and conditions set out in these Regulations,
  • Account – the Customer panel administered by the Store, launched after the registration process, where information is maintained, in particular, the history of orders and receipts,
  • Registration – the procedure for setting up an Account,
  • Agreement – ​​a distance sales agreement concluded between the Customer and the Store, under the terms and conditions specified in the Regulations, concerning goods offered in the Online Store,
  • Working day - every day from Monday to Friday, excluding public holidays,
  • Consumer – a natural person concluding a legal act with an entrepreneur that is not directly related to his or her business or professional activity.

 

[General Rules]

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  1. In order to use the Online Store, the Customer must have access to a device connected to the Internet, an installed and updated version of the Microsoft Edge, Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari web browser with JavaScript and Cookies enabled, and an active e-mail account.
  2. Customers are not authorized to use the accounts of other Customers. Customers are also not allowed to share their Account with other Customers.
  3. The Customer is prohibited from posting illegal content via the Account.

[ Registration and Account Management ]

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  1. In order to complete the order, it is necessary to correctly complete the order form, which is available to the Customer after adding the product to the cart.
  2. You can place an order by being a logged-in user, i.e. a user who has completed the Registration process and has a registered Account. You can complete the Registration process as part of making purchases in the Online Store.
  3. To create an Account, complete the registration form, providing the following information:
  • email address,
  • name,
  • last name,
  • mailing address,
  • telephone number.

Information that is required to set up an Account and complete an order is clearly marked in the registration form. Information on the processing of the Customer's personal data is available in the "Privacy Policy" tab.

  1. After completing and submitting the registration form, a message confirming the Registration will be immediately sent to the Customer's e-mail address provided in the form.
  2. The service of maintaining the Account provided by the Seller to the Customer is free of charge. The conclusion of an agreement for an indefinite period of time for the provision of this service occurs at the moment the Customer receives the message referred to in paragraph 4 above.
    At any time and without giving reasons, the Customer has the right to terminate this agreement by submitting an appropriate statement or requesting the deletion of the Account. In order to terminate the Account maintenance agreement, an e-mail should be sent to the following address: dramatinfo@gmail.com . If the Customer submits the termination notice while the Seller is in the process of executing an order placed by the Customer and accepted by the Online Store, the effect of the termination of the agreement will be the moment the order in question is completed. The data of the Customer who terminated the Account maintenance agreement are deleted, unless their processing is necessary for the purposes of obtaining claims.

[Placing orders]

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  1. The information contained on the Website does not constitute an offer within the meaning of the Civil Code, but merely an invitation for Customers to submit offers to conclude an Agreement.
  2. Orders can be placed in the Online Store 7 days a week, 24 hours a day.
  3. The customer places an order by adding the product to the basket. The customer selects the quantity of the product being ordered and its size, and also, if the product is available in several color versions - the color.
  4. The customer can verify the goods added to the basket, change their size, quantity or color, and also remove them from the basket. The customer can also familiarize themselves with the total price, including shipping costs, and add discount codes before making a transaction.
  5. At this stage, the Customer can complete their purchase by proceeding to checkout, or return to shopping and add more products to the cart.
  6. After pressing the "PURCHASE" button, the Customer can complete the purchase by logging in to the Account, or start the Registration process and then log in to the newly created Account.
  7. In the next step, the Customer indicates the address for the delivery of the order, if he/she wishes to have it issued. The Customer selects the delivery method, at the same time learning about the delivery costs. After the Customer verifies the total cost of the order, including any possible taxes, the Customer places the order by clicking the "Order and pay" button.
  8. The Customer confirms before placing an order that he/she has read the Regulations and accepts the provisions contained therein. The Customer has the option to download the Regulations and save them on his/her computer.
  9. The correctness of completing the purchase forms is confirmed in the order summary. In case of choosing online payment, the confirmation is also provided
    information about the order number, the e-mail address provided by the Customer to which information regarding the order will be sent, including information regarding the shipment tracking code and the ability to log in to the account, as well as the shipment status.
  10. Placing an order constitutes an offer to the Seller to conclude an Agreement.
  11. After receiving the order, the Seller immediately sends the Customer a confirmation of its placement to the e-mail address provided by the Customer.
  12. After accepting the order for execution, the Seller immediately sends the Customer an e-mail informing them about the stage of order execution. This information constitutes the Seller's statement of acceptance of the Customer's offer. The Agreement is concluded upon receipt of information from the Seller by the Customer.
  13. The Customer will be informed about the changing order status ("sent") via a message sent to the e-mail address provided during registration.
  14. The order processing time is, as a rule, up to 14 working days, counted from the day on which the order was placed by the Customer and from the moment the payment is credited to the Seller's account. If a longer period is necessary to process the order, the Seller will inform about it by e-mail.
  15. In the event of unavailability of the goods or other problems with the execution of the order, the Seller will contact the Customer to determine the method and time of order execution or the conditions for withdrawal from the contract.

[Payment and delivery]

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  1. The sale of goods in the Online Store is, as a rule, in Polish Zloty (PLN). Any possibility of purchasing goods in other currencies is always visible on the Online Store Website.
  2. The value of the goods visible on the goods page includes the cost of shipping, depending on the chosen delivery method. The cost of shipping is indicated during the ordering process, the customer is informed about it before the transaction is completed.
  3. Orders are fulfilled in the territory of the Republic of Poland. In the case of the possibility of sending goods abroad, such a possibility is visible on the Online Store Website.
  4. Deliveries are made via Poczta Polska, Pocztex or Inpost. The customer chooses the method of delivery of the purchased goods.
  5. If the Customer orders several goods, the shipping cost is the same as for ordering one product.
  6. Before accepting the parcel from the courier, the Customer should check whether the packaging in which the purchased goods were delivered has not been damaged during transport. If the packaging of the parcel shows signs of damage, the Customer may exercise the right to draw up a protocol in the presence of the courier. In such a case, the Customer should immediately contact the Online Store.
  7. When placing an order, the Customer may choose one of the following payment methods:
  • bank transfer – after the Customer places an order, the Seller immediately sends them information via e-mail about the account number, the value of the transfer and the title of the transfer. The Customer makes a direct payment to the Seller's bank account – the payment is made before the Goods are shipped.
  • online transfer - execution of the order by the Payment Service Provider, in particular Pay-Pal, i.e. online transfer, payment by payment cards, including credit cards or other forms of payment offered to pay for transactions on the Internet if they have been made available in the Online Store
  • Payments made available in the Online Store are supported
  1. In order to effectively execute the order, the Customer shall fulfill the obligation to pay for the order within 3 business days from the date of conclusion of the Agreement.
  2. Appropriate accounting documents are issued for each order.

[Withdrawal from the Agreement]

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  1. A Customer who is a Consumer who has concluded an Agreement may withdraw from it without giving any reason by submitting an appropriate declaration within 14 days from the date of receipt of the order, provided that the services and products from the purchase of which, in accordance with applicable law, cannot be withdrawn from are non-refundable.
  2. In order to meet the 14-day deadline referred to in section 1 above, it is sufficient to send a declaration of withdrawal from the contract before its expiry to the following address: Dramat Europe Daria Jędrzejewska, ul. Józefa Ignacego Kraszewskiego 13, 05-082 Blizne Jasińskiego, or a scan of the declaration to the following e-mail address: dramatinfo@gmai.com .
  3. In order to submit the declaration referred to in paragraph 2 above, the Customer may use the model declaration of withdrawal from the Agreement, available at the link: __________________.
  4. If the Customer withdraws from the Agreement, the Agreement is deemed not to have been concluded.
  5. The Customer is obliged to return the goods covered by the Agreement to which the declaration of withdrawal applies to the Seller immediately, but no later than 14 (fourteen) days from the date on which he withdrew from the agreement. To meet the deadline, it is sufficient to return the goods before it expires.
  6. The customer bears the direct costs of returning the goods.
  7. The consumer is liable for any reduction in the value of the goods resulting from their use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
  8. The Seller shall return to the Customer all payments received from the Customer, including, subject to paragraph 10 below, the costs of delivering the goods to the Customer immediately, but no later than 14 days from the date of receipt of the declaration of withdrawal from the Agreement, provided that the return of payments may be withheld until the Seller receives the goods or until the Customer provides proof of their return to the Seller, depending on which event occurs first.
  9. If the Customer has chosen a method of delivery of the order other than the cheapest standard method of delivery offered by the Seller, then in the event of withdrawal from the Agreement, the Seller shall not be obliged to refund the additional costs incurred by the Customer.
  10. The Seller shall refund the payment using the same method of payment as used by the Customer, unless the Customer agrees to another method of refund that does not involve any costs for the Customer.
  11. The right of withdrawal does not apply to goods manufactured to individual customer orders, including made-to-measure goods.

 

[Complaint]

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  1. The Seller is obliged to deliver goods to the Customer that are free from physical and legal defects. The Seller is liable to the Customer if the goods have a physical or legal defect (warranty).
  2. In case of receiving defective goods, the Customer may:
  • submit a declaration of a price reduction or withdrawal from the Agreement, unless the Seller immediately and without excessive inconvenience to the Customer replaces the goods with defect-free ones or removes the defect.

The above limitation does not apply if the Seller has already replaced or repaired the item, or if the Seller has not fulfilled the obligation to replace the item with a defect-free one or to remove the defect. The Customer who is a Consumer may, instead of the removal of the defect proposed by the Seller, request the replacement of the item with a defect-free one or, instead of replacing the item, request the removal of the defect, unless bringing the item into compliance with the Agreement in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excessiveness of costs, the value of the item free from defects, the type and significance of the identified defect are taken into account, as well as the inconvenience to which the Customer would be exposed by another method of satisfaction.

  • demand the exchange of defective goods for defect-free goods or the removal of the defect. The Seller is obliged to exchange defective goods for defect-free goods or to remove the defect within a reasonable time without excessive inconvenience to the Customer.

The Seller may refuse to satisfy the Customer's request if bringing the defective goods into conformity with the Agreement in the manner chosen by the Customer is impossible or would require excessive costs in comparison with another possible method of bringing the goods into conformity with the Agreement. The costs of repair or replacement shall be borne by the Seller.

  1. Warranty claims should be submitted within the time limits prescribed by law to the following address: Dramat Europe Daria Jędrzejewska, ul. Józefa Ignacego Krasińskiego 13, 05-082 Blizne Jasińskiego, or to the following e-mail address: dramatinfo@gmail.com .
    In order to streamline and speed up the complaint procedure, the Customer should attach proof of purchase and a complaint form to the returned goods, including the name of the person filing the complaint, the request for handling the complaint and an indication of the defect of the goods). The Customer may use the template available at the link: ____________________.
  2. If the Seller considers that the data or information provided in the complaint form requires supplementation in order to consider the complaint, before such consideration the Seller will ask the Customer submitting the complaint to supplement the data or information to the extent indicated by the Seller.
  3. The Seller has 14 (fourteen) days to respond to the Customer's request. Failure to respond to the complaint within this period means that the Seller has recognized the requests contained in the complaint as justified.
  4. The Seller will notify the Customer about the complaint and its outcome in an e-mail message sent to the e-mail address or by letter, in a message sent to the correspondence address provided by the Customer in the complaint. In order to meet the deadline, it is necessary to allow the Customer to familiarize themselves with the content of the message.
  5. In each case where the fulfillment of the Customer's requests involves the delivery of a new or repaired product, the delivery costs are borne by the Seller.
  6. A customer who exercises the right under the warranty is obliged to deliver the defective goods to the seller's address. The costs of delivering the defective goods by the Customer Consumer are borne by the Seller.

 

[Technical Support]

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Customers can use technical support in the event of problems with the operation of the online store Website, problems with the Registration process or placing orders, by sending an inquiry electronically to the following address: dramatinfo@gmail.com.

 

 

 

[Final provisions]

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  1. These regulations are part of the content of the concluded Agreement. The content of the regulations may be recorded by printing, saving on a medium or downloading from the Online Store Website.
  2. The annexes to these regulations constitute an integral part thereof. Changes in the scope of shipping prices do not constitute a change to the Regulations.
  3. The Seller reserves the right to make changes to these regulations in the event of changes in legal regulations or in order to improve the operation of the website, as well as to improve the protection of Customer privacy and prevent abuse. Orders placed before the changes to the Regulations enter into force will be fulfilled in accordance with the current content of the regulations.
  4. These regulations have been drawn up based on the provisions of Polish law. In matters not regulated by these regulations, the provisions of Polish law shall apply, including the Civil Code, the Consumer Rights Act or other acts applicable to the activity and functioning of the online store in force in the territory of the Republic of Poland.
  5. In the scope of Agreements concluded between the Seller and Customers who are not Consumers, the Seller shall be liable only in the event of intentional damage and within the limits of the losses actually incurred by the Customer who is not a Consumer.
  6. Any disputes related to the services provided by the Online Store will be resolved by common courts and the law applicable to the resolution of such disputes is Polish law. A customer who is a consumer has the possibility to use an out-of-court method of handling complaints and pursuing claims. The rules for access to these procedures are available at the offices and on the websites of district (municipal) consumer advocates, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following websites of the Office of Competition and Consumer Protection:

It is also possible to use the platform of the online dispute resolution system between consumers and traders at the EU level (ODR platform), which is available at: http://ec.europa.eu/consumers/odr

  1. The provisions of the Regulations do not exclude the possibility for Customers to invoke mandatory provisions of law regulating the protection of consumer rights, including those in force in the country where the Consumer has his or her place of residence and the provisions in force there are more favorable to the Consumer than the provisions of Polish law.

Date of publication of the regulations: 2/01/2023

PRIVACY POLICY

DATA CONTROLLER

The administrator of your data is Daria Jędrzejewska, conducting business activity under the name of Dramat Europe Daria Jędrzejewska, ul. Józefa Ignacego Krasińskiego 13, 05-082 Blizne Jasińskiego, NIP: 1182031951.

CONTACT DETAILS OF THE ADMINISTRATOR

Both in the matter of personal data and all other matters related to our activities You can also write to us at: dramatinfo@gmail.com

PURPOSE OF DATA PROCESSING

Your data is processed for the following purposes:

  • to fulfill orders placed by you,
  • to maintain the account you have created, where you can check your order history and the status of current orders,
  • direct marketing of our services.

Therefore, your data is processed on the following basis:

  • to fulfil orders placed by you – Article 6, paragraph 1, letter b) of the GDPR,
  • to maintain the account you have created, where you can check the history of your orders and the status of current orders - Article 6 paragraph 1 letter b) of the GDPR,
  • direct marketing of our services - Article 6, paragraph 1, letter f) of the GDPR.

REMEMBER, if you do not want your data to be used for direct marketing purposes of our services, you can object to such processing free of charge. How to object? Simply write to us about it via email: dramatinfo@gmail.com

 

DATA PROCESSING TIME

Your data will be stored and processed as a rule for the duration of the service provision or order fulfillment or effective objection to data processing in cases where the legal basis for data processing is the legitimate interest of the Administrator.

The data processing time may be extended if processing is necessary to establish and pursue potential claims or defend against them, and after that time only if and to the extent required by law. After the processing period, the data is irreversibly deleted or anonymized.

SOCIAL MEDIA

We hope that you follow our social media accounts (Facebook, Instagram). If so, your data is processed by the Administrator solely in connection with maintaining the profile, including for the purpose of informing you about our activities and promoting various types of events, services and products, as well as for the purpose of communicating with you through the functionalities available in social media. The legal basis for the processing of personal data by the Administrator for this purpose is its legitimate interest (Article 6 paragraph 1 letter f of the GDPR) consisting in promoting its own brand and building and maintaining a community associated with the brand.

YOUR RIGHTS REGARDING PERSONAL DATA

You have the right to request from us at any time:

  • access to your personal data,
  • their rectification, deletion or restriction of processing, as well as
  • the right to object to processing, and
  • the right to data portability.

If you have an account with us, you can update your data at any time by logging in to your account and making the appropriate changes.

You also have the right to lodge a complaint with the supervisory authority.

REMEMBER that in order to process your orders, we need your data. Your data is processed - at the stage of making a purchase - by the entity through which you decided to make the payment, and at the stage of delivery - by the companies through which the delivery is made.

In addition, in connection with the implementation of the services provided to you and the organization of our work, your data will be disclosed to external entities, including in particular suppliers responsible for the operation of IT systems, entities providing accounting, legal and marketing services.

Cookie Policy

  1. The store does not automatically collect any information, except information contained in cookies.
  2. Cookies (so-called "cookies") are computer data, in particular text files, which are stored in the terminal device of the Store User and are intended for using the Store's websites. Cookies usually contain the name of the website from which they originate, the time of their storage on the terminal device and a unique number.
  3. The entity that places cookies on the end device of the Store User and obtains access to them is the Store operator.
  4. Cookies are used for the following purposes:
  • adapting the content of the Store's web pages to the User's preferences and optimizing the use of the web pages; in particular, these files enable the Store User's device to be recognized and the website to be properly displayed, tailored to their individual needs;
  • creating statistics that help understand how Store Users use websites, which enables improving their structure and content;
  • The Store uses two basic types of cookies: "session cookies" and "persistent cookies". "Session" cookies are temporary files that are stored on the User's end device until they leave the website or turn off the software (internet browser). "Persistent" cookies are stored on the User's end device for the time specified in the cookie parameters or until they are deleted by the User.
  • The following types of cookies are used within the Store:
    • “essential” cookies, enabling the use of services available within the Store, e.g. authentication cookies used for services that require authentication within the Store;
    • cookies used to ensure security, for example those used to detect abuse of authentication within the Store;
    • “performance” cookies, enabling the collection of information on how the Store’s websites are used;
    • "functional" cookies, which enable "remembering" the settings selected by the User and personalising the User interface, e.g. in terms of the selected language or region from which the User comes, font size, appearance of the website, etc.;
    • “advertising” cookies, enabling the provision of advertising content to Users that is more tailored to their interests.
  • In many cases, the software used to browse websites (internet browser) by default allows cookies to be stored on the User's end device. Shop Users can change the cookie settings at any time. These settings can be changed in particular to block the automatic handling of cookies in the web browser settings or to inform about each time they are placed on the Shop User's device. Detailed information about the possibilities and methods of handling cookies is available in the software (internet browser) settings.
  • The Store Operator informs that restrictions on the use of cookies may affect some functionalities available on the Store's websites.
  • Cookies placed on the end device of the Store User and may also be used by advertisers and partners cooperating with the Store operator.
  • More information about cookies is available at www.wszystkoociasteczkach.pl or in the "Help" section in the web browser menu.