Refund policy

We have a 14-day return policy, which means you have 14 days from receiving the item to request a return.

To qualify for a return, the item must be in the same condition as when it was received, it must not be used, and it must have its labels attached and be in its original packaging. A proof of purchase will also be required.

To initiate a return, you can contact us via email at dramatinfo@gmail.com. Please note that returns must be sent to the following address: DEU STUDIO, Sułkowskiego 46/2, 05-820 Piastów.

If you have any questions regarding returns, feel free to contact us via email at dramatinfo@gmail.com.

Exceptions / Non-returnable items Certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Exchanges If you would like to exchange an item for a different size/model, please contact us via email at dramatinfo@gmail.com.

Refunds We will notify you once we have received and inspected your return and will provide information on whether the refund has been accepted or rejected. If the refund is approved, it will be processed automatically through the original payment method within 10 business days. Please note that your bank or credit card company may also take some time to process and issue the refund. If more than 15 business days have passed since your refund was approved, please contact us via email at dramatinfo@gmail.com.